Legal

Terms of service.

The contract between you and Clientlink, Inc. for using the platform. We've tried to write it in a way that you can actually read.

Last updated · May 1, 2026 Effective · May 1, 2026 Version 5.0

Plain-English summary

Short version: Pay your bill and use Clientlink for normal business reasons. Don't break the law with it, don't spam, don't try to reverse-engineer it. Your data is yours. If something goes wrong, our financial liability is capped at what you paid us in the prior 12 months. Most disagreements get worked out in San Francisco courts under California law.

The rest of this document is the formal contract. If you have a signed order form or MSA with Clientlink, the order form's terms control where they conflict with these.

The agreement

These Terms of Service ("Terms") are a binding agreement between you (the entity that signed up for an account, or the individual using a free account) and Clientlink, Inc. ("Clientlink", "we", "us"). By creating an account or clicking "I agree", you accept these Terms and our Privacy Policy and Data Processing Addendum.

If you're agreeing on behalf of a company, you represent that you have authority to bind that company. If you don't, stop reading and have someone who does sign up.

Your account

  • You must be at least 18 to use Clientlink.
  • Provide accurate registration info and keep it current.
  • Keep your credentials confidential. You're responsible for activity under your account.
  • Notify us within 24 hours of any unauthorized access at security@clientlink.io.
  • One human, one login. Sharing seats violates the spirit of seat-based pricing — and your contract.

Acceptable use

Don't use Clientlink to do any of the following — directly or by helping someone else do them:

  • Send messages without a lawful basis (no purchased lists, no unsolicited bulk SMS, no scraped Instagram followers).
  • Host or transmit malware, illegal content, or content that infringes someone else's IP.
  • Attack, reverse-engineer, or probe the platform for vulnerabilities (the bug bounty program is the exception — see our Security page).
  • Use the API or features to build a competing product.
  • Use Clientlink for high-risk activities where failure could cause physical harm (life-support, nuclear facilities, etc.).

Misuse may result in suspension or termination without refund. We give you a chance to fix things first when we can — but for things like fraud or abuse complaints from carriers, we may suspend immediately.

Fees & billing

Subscription plans are billed in advance — monthly or yearly. Usage that exceeds plan limits (extra contacts, AI drafts, SMS) is billed monthly in arrears at the rates published on our Pricing page.

  • Trials last 14 days and don't require a card. We don't auto-charge at the end of a trial.
  • Renewals are automatic at the end of each term. Cancel anytime; your access continues through the end of the paid period.
  • Yearly plans aren't refunded for unused months. Mid-term plan upgrades are prorated; downgrades take effect at renewal.
  • Late payment: 1.5%/month after a 14-day grace period. Beyond 30 days late, we may suspend access until the balance is paid.
  • Taxes: prices exclude sales/use/VAT/GST. You're responsible for those unless you provide a valid exemption certificate.

Customer data & IP

Your data stays yours. You grant us a limited, non-exclusive license to host, copy, transmit, and display Customer Data only as needed to operate the platform on your instructions and as described in our Privacy Policy.

Our IP stays ours. The platform itself — the code, design, documentation, brand — is Clientlink's. You don't get a license to it beyond the right to use the service while you're a paying (or trialing) customer.

Feedback. If you tell us how to make Clientlink better, we may use that feedback without obligation. We won't quote you publicly without permission.

Export & deletion. You can export all your data as CSV (always) or via our API at any time. When you delete a workspace, we hard-delete within 30 days; backups roll off within 35.

AI features

Clientlink's AI features (AI Compose, AI lead scoring, Pipeline Copilot, etc.) generate outputs based on your inputs. By using these features, you understand and accept that:

  • AI output can be wrong, inappropriate, or biased. Review before you send it.
  • You're responsible for any messages or actions taken based on AI output, just as you are for content your team writes.
  • We do not use your workspace data to train models for anyone else.
  • We may use de-identified, aggregated usage data (e.g. "AI Compose generated N drafts last week") to improve our service.

Suspension & termination

We can suspend or terminate your access if you breach these Terms, fail to pay after notice, or engage in conduct that creates legal or operational risk for us or other customers. We'll notify you and give you a chance to cure where the circumstances allow.

You can terminate at any time by closing your workspace. Termination doesn't refund pre-paid fees (except for our material uncured breach).

Warranties & disclaimers

We warrant that we'll provide the service with reasonable skill and care, and maintain the uptime SLA in your order form (99.9% Starter, 99.95% Growth, 99.99% Scale).

Except as expressly stated, the service is provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

Neither party will be liable for indirect, special, consequential, or punitive damages, or for lost profits, revenue, or data.

Each party's total liability for direct damages is capped at the fees you paid Clientlink in the 12 months before the event giving rise to the claim. These caps don't apply to your obligation to pay fees, breaches of confidentiality, indemnity obligations, or anything that can't be limited under applicable law.

Indemnity

We will defend you against third-party claims that the platform infringes their IP, and pay damages finally awarded — subject to standard exclusions (e.g. you modified the platform, combined it with something we don't make, ignored our remediation).

You will defend us against third-party claims arising from your Customer Data, your use of the platform in breach of these Terms, or your violation of law.

Disputes & governing law

These Terms are governed by California law, without regard to conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in San Francisco County, California, and both parties consent to that jurisdiction.

If you're a consumer based in the EU/UK, mandatory consumer-protection laws of your home country may apply on top of California law.

No class actions. Each of us waives the right to participate in class arbitrations or class actions, to the extent permitted by law.

General

  • Changes. We may update these Terms. Material changes get 30 days' email notice before they take effect.
  • Assignment. You can't assign these Terms without our written consent. We can assign them to a successor in a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for delays caused by circumstances beyond their reasonable control.
  • Notices. Legal notices to us: legal@clientlink.io, with a copy to Clientlink, Inc., 548 Market St, Suite 92810, San Francisco, CA 94104.
  • Entire agreement. These Terms, the order form (if any), the DPA, and the Privacy Policy are the entire agreement on this subject and supersede prior agreements.
  • Severability. If a court finds any provision unenforceable, the rest stays in force.
  • Survival. Sections that by their nature should survive (IP, payment, liability, dispute resolution) do.

Clientlink, Inc. · 548 Market St, Suite 92810, San Francisco, CA 94104, USA · © 2026.